Terms of Service
Please read these terms of service carefully before using our website or services. By accessing or using Health.Vellore24 services, you agree to be bound by these terms and conditions.
Last Updated: October 12, 2025
These Terms of Service ("Terms") govern your use of the Health.Vellore24 Medical Center website and all services offered by Health.Vellore24 Medical Center ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legal agreement between you and Health.Vellore24 Medical Center.
2. Medical Disclaimer
The information provided on our website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding a medical condition.
The content on our website does not create a doctor-patient relationship. In case of a medical emergency, please contact emergency services immediately or visit the nearest emergency room.
3. Services
3.1 Healthcare Services
Health.Vellore24 Medical Center offers various healthcare services, including but not limited to consultations, diagnostic services, treatments, surgeries, and preventive care. All healthcare services are provided by licensed healthcare professionals in accordance with applicable standards of care.
3.2 Online Services
Our website may offer certain online services, such as appointment scheduling, accessing medical records, virtual consultations, and educational resources. These online services are subject to these Terms and any additional terms specific to each service.
4. User Accounts
4.1 Account Creation
Some of our online services may require you to create a user account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
4.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5. Appointments and Cancellations
5.1 Scheduling Appointments
When scheduling appointments through our website or other means, you agree to provide accurate information regarding your medical needs and personal details. We reserve the right to reschedule appointments due to emergency situations or unforeseen circumstances.
5.2 Cancellation Policy
If you need to cancel or reschedule an appointment, we request that you provide at least 24 hours' notice. Repeated late cancellations or no-shows may result in cancellation fees or restrictions on future appointment scheduling.
6. Payment and Insurance
6.1 Payment Terms
Payment for healthcare services is due at the time of service unless other arrangements have been made in advance. We accept various payment methods, including cash, credit cards, and digital payment options.
6.2 Insurance
We work with various insurance providers. It is your responsibility to verify your insurance coverage before receiving services. You authorize us to submit claims to your insurance provider on your behalf, but you remain ultimately responsible for any charges not covered by insurance.
7. User Conduct
When using our website and services, you agree not to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to any part of our website or services
- Use our website or services for any illegal or unauthorized purpose
- Harass, abuse, or harm another person
- Submit false or misleading information
- Transmit viruses, malware, or other harmful code
8. Intellectual Property
8.1 Ownership
All content on our website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of Health.Vellore24 Medical Center or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
8.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for personal, non-commercial purposes. This license does not include the right to:
- Modify or copy the materials
- Use the materials for any commercial purpose
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
9. Third-Party Links and Content
Our website may contain links to third-party websites or content. These links are provided for your convenience and do not signify our endorsement of these websites or content. We have no control over, do not review, and are not responsible for the content, privacy policies, or practices of any third-party websites or services.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Health.Vellore24 Medical Center and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on our services
- Any content obtained from our services
- Unauthorized access, use, or alteration of your transmissions or content
11. Indemnification
You agree to defend, indemnify, and hold harmless Health.Vellore24 Medical Center and its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our website or services.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website with a new effective date. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms.
13. Termination
We may terminate or suspend your access to our website or services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use our website and services will immediately cease.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Vellore, Tamil Nadu, India for the resolution of any disputes arising from these Terms or your use of our website or services.
15. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Health.Vellore24 Medical Center
123 Healthcare Avenue
Near CMC Hospital
Vellore, Tamil Nadu - 632004
India
Email: legal@health.vellore24.com
Phone: +91 98765 43210