Privacy Policy

Last Updated: October 12, 2025

At Health.Vellore24 Medical Center ("we," "us," or "our"), we understand the importance of your privacy and are committed to protecting the personal and medical information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any other way.

Information We Collect

Personal Information

We may collect the following types of personal information:

Identification Information: Name, date of birth, gender, government-issued IDs, photographs, and contact information (email address, phone number, mailing address)
Medical Information: Medical history, diagnoses, treatment records, test results, prescriptions, allergies, and other health-related information
Insurance Information: Health insurance details, policy numbers, and coverage information
Financial Information: Payment details, billing information, and transaction history
Communication Records: Records of your interactions with us, including correspondence, appointment requests, and feedback

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and device identifiers
Browser type and version
Operating system
Pages visited and time spent on those pages
Referring websites or sources
Access times and dates

We use cookies and similar tracking technologies to collect this information. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your information for the following purposes:

Provide Healthcare Services: To deliver medical care, maintain medical records, schedule appointments, and coordinate your treatment
Administrative Operations: For billing, insurance claims processing, and other administrative functions
Communication: To contact you regarding appointments, follow-up care, treatment options, health updates, and to respond to your inquiries
Service Improvement: To enhance our services, website functionality, and patient experience
Legal Compliance: To comply with applicable laws, regulations, and professional standards
Research and Analytics: For internal analytics, research purposes, and statistical analysis (using de-identified or anonymized data where appropriate)

How We Protect Your Information

We implement appropriate technical, physical, and administrative safeguards to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of sensitive information
Access controls and authentication procedures
Regular security assessments and updates
Staff training on privacy and security practices
Secure physical storage of paper records

While we take reasonable steps to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Information Sharing and Disclosure

We may share your information with:

Healthcare Providers: Other doctors, specialists, laboratories, pharmacies, and healthcare facilities involved in your care
Insurance Companies: For billing and reimbursement purposes
Service Providers: Third-party vendors who perform services on our behalf (such as IT providers, billing services, appointment scheduling systems)
Legal and Regulatory Authorities: When required by law, court order, or governmental regulation
Emergency Contacts: In emergency situations, we may disclose information to your designated emergency contacts

We require all third parties to respect the security of your information and to treat it in accordance with applicable laws and regulations.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your information (subject to legal and regulatory requirements for medical records retention)
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise these rights or to inquire about your information, please contact us using the information provided in the "Contact Us" section below.

Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are typically retained in accordance with legal requirements, which may vary based on the type of record and applicable regulations.

Children's Privacy

We understand the importance of protecting children's privacy. Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Health.Vellore24 Medical Center
123 Healthcare Avenue
Near CMC Hospital
Vellore, Tamil Nadu - 632004
India

Email: privacy@health.vellore24.com
Phone: +91 98765 43210

We will respond to your inquiries and requests within a reasonable timeframe and in accordance with applicable laws and regulations.